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Key details

About the Hotel

Paseo Kukulcan Km 9 Lotes 9 Y 9 A, Cancun, Mexico, 77500

“The fine beach right outside was my favorite part!”view full review

Krystal Cancun offers a prime beachfront experience with a variety of dining options and recreational facilities. This 4-star Cancun hotel caters to families, couples, and groups with a focus on leisure and relaxation.

Rooms & Amenities

The hotel features 502 rooms, including luxury sea view accommodations designed to enhance your stay. Amenities include Wi-Fi, cable TV, a minibar, and options for connecting rooms for families.

Dining Options

Dining at Krystal Cancun includes four onsite restaurants, with Hacienda El Mortero offering authentic Mexican cuisine. Guests can also enjoy a variety of beverages at the Las Velas Pool Bar and Cascada Bar.

Leisure & Activities

The hotel provides a range of leisure activities such as Kamp Krystal(R) for children, multiple swimming pools, and direct access to a natural beach. Recreational activities like snorkeling and sailing are easily accessible.

Business & Services

For meetings and events, Krystal Cancun offers versatile spaces and four meeting rooms accommodating up to 400 people. Parking is available, and the property provides concierge services to assist guests with local arrangements.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Club Room Ocean View

Max:

2 persons

370 sq. feet

Bed options:

1 King-size bed

Sea view

Shower

Balcony

room details

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Romantic Room Ocean View

Max:

2 persons

370 sq. feet

Bed options:

1 King-size bed

Sea view

Shower

Balcony

room details

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Family Studio Sea View

Max:

2 persons

435 sq. feet

Bed options:

1 King-size bed

Sea view

Shower

Balcony

room details

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Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Cancun 6.8 mi

Airports

Cancun (CUN) 14.7 mi

Isla Mujeres (ISJ) 16.3 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Breakfast Experience

“Every morning at Las Velas Restaurant was a delight! Wilbert expertly prepared our eggs to perfection. Seydi, our server, was incredibly attentive and remembered our drink preferences each day. The atmosphere was cute, and the food quality kept our spirits high throughout our stay.” view full review

Very nice Fitness Classes

“I had a fantastic time participating in the fitness classes led by Joel and Fredy. Their energy and enthusiasm were contagious, making workouts enjoyable and motivating. It was a wonderful way to start the day, and I appreciated having such engaging instructors available.” view full review

Comfortable and Spacious Rooms

“Our room was generously sized and always kept clean by the housekeeping team. I appreciated the daily attention to detail, which made us feel well-cared for. It was a great retreat after a day of enjoying the beach and other activities.” view full review

Relaxing Beach and Pool Areas

“The beach and pool areas were simply lovely. During our time lounging, servers like Norma and Linda ensured we were never without food or drinks. The relaxing environment made for enjoyable afternoons soaking up the sun. It was the perfect way to unwind during our vacation.” view full review

General

No smoking on site
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Lift
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness centre
Diving
Snorkelling
Golf course
Yoga class
Aerobics
Fishing

Services

Valet parking
Room service
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Picnic area/ Tables
Dinner
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Board games
Children's menu
Children's pool
Children's play area
Kids club

Spa & Leisure

Infinity pool
Plunge pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Live entertainment
Sun terrace
Garden area
Spa & wellness centre
Solarium
Sauna
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Body wraps
Massage
Shallow end
Make up services

Room features

Free Wi-Fi in rooms
Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries
Bathroom telephone

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Location

Paseo Kukulcan Km 9 Lotes 9 Y 9 A, Cancun, Mexico, 77500

Map view

Paseo Kukulcan Km 9 Lotes 9 Y 9 A, Cancun, Mexico, 77500

City landmarks

Landmark

Cancun Convention Center

2700 ft

Beach

Chac Mool Beach

4500 ft

Landmark

Arrecife Chitales

2800 ft

Landmark

Museo de Arte Popular Mexicano

1.4 mi

Landmark

Water Park at The Grand

5100 ft

Landmark

Parque Ventura Cancun

1.4 mi

Landmark

Yamil Lu'um Archeological Site

1.9 mi

Landmark

Scorpion's Temple ruins

1.9 mi

Beach

Playa Tortugas

1.6 mi

Aquarium

Interactive Aquarium

2.1 mi

Museum

Cancun Wax Museum

2.0 mi

Landmark

Sail Away Cancun

1.6 mi

Landmark

Bungee in Cancun

1.6 mi

Landmark

Playa Tortuga Ferry Terminal

1.6 mi

Harbour

Aquatours Cancun

1.7 mi

Landmark

Avenida Kukulkan

2.6 mi

Park

arte Garden

2.1 mi

Mall

La Madonna

2.1 mi

Beach

Playa Marlin

2.4 mi

Nearby

Night club

Coco Bongo

800 ft

Night club

Palazzo

100 ft

Night club

The City Nightclub

1800 ft

Beach

Playa Forum

1500 ft

Beach

Mandala Beach Club

1000 ft

Night club

Mandala Nightclub

1000 ft

Paseo Kukulcan km. 9.5 Zona Hotelera

Forum By The Sea

1300 ft

Night club

Daddy'O

1200 ft

Amusement Park

Delphinus Dreams

1100 ft

Punta Nizuc - Cancún 210

Playa Lagarto

1500 ft

Gallery

Galeria Balance Cancun

1800 ft

Restaurants

Hacienda El Mortero

700 ft

Blvd Kukulkal Km. 9.5

Vips

600 ft

Blvd Kukulkan Km. 9 Zona Hotelera

Wings Army

600 ft

Boulevard Kukulkan Km 9

El Mortero Restaurant

700 ft

Paseo Kukulcan Krystal Cancun

Hard Rock Cafe

1400 ft

Blvd. Kukulcan Km. 9.5 Zona Hotelera

Monkey Business

800 ft

Boulevard Kukulcan Km 9

Abolengo Cancun

800 ft

Boulevard Kukulkan

Hooters Party Center

700 ft

Boulevard Kukulcan KM 9 Lote 2 Zona Hotelera

Calypso"s Mexican Restaurant

1200 ft

Avenida Kukulkan Km 8.5 Next to Cancun Center

Reviews and Ratings

Reviews from guests about their experience.

34%

loved their spa retreat and can’t wait to return.

5.0/10

Guest rating

Rooms

5.0

Location

8.0

Service

5.0

Dining

5.0

4/5 based on 9134 reviews

#70 of 272 hotels in Cancun based on Tripadvisor

United States, January 2025

5.0/10

My stay at this hotel was quite disappointing. The service was slow and unhelpful, and the overall cleanliness left much to be desired. On the brighter side, the beach area was beautiful and as close as it gets. However, I certainly wouldn't recommend staying here.

Rooms

5.0

The rooms were dirty, and the shower was clogged, which was very unpleasant.

Service

5.0

The service at the front desk was rude and unhelpful, taking a long time to address issues.

Location

8.0

The hotel is set right on a lovely beach, which was one of the few highlights of the stay.

Dining

5.0

The food was not great, and we encountered issues with order accuracy and service.