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10% less
than on Booking.com!
Check rooms and rates
From147US$ /night
Check-in
10Dec2025Select date
Check-out
11Dec2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Paseo Kukulcan Km 9 Lotes 9 Y 9 A, Cancun, Mexico, 77500
-
Directly on the white sandy beach
Perfect
7.6
7.1
/10
3.0
/5

Krystal Cancun, a 4-star Cancun hotel with a rating of 7.6/10 on Booking.com, is situated in the prime area of Punta Cancún, known for its vibrant nightlife, shopping centers, and stunning turquoise beaches. The hotel features family-friendly amenities, multiple dining options, and leisure activities tailored for guests of all ages.

Rooms & Amenities

Accommodations at Krystal Cancun include 502 rooms with various options such as Deluxe Ocean View rooms featuring a king-size bed and panoramic views of the Caribbean. Amenities like Wi-Fi, air conditioning, flat-screen TVs, minibars, and spacious bathrooms are standard.

Dining Options

Dining options include four onsite restaurants serving Mexican cuisine, such as the renowned Hacienda El Mortero, along with international dishes at Aquamarina Restaurant. The hotel also features various bars offering a selection of cocktails and spirits.

Leisure & Activities

Leisure facilities at Krystal Cancun include a panoramic pool with a swim-up bar, a children's splash pool, and the supervised Kamp Krystal(R) for kids. Guests can also enjoy activities such as snorkeling, sailing, and fishing.

Business Services & Location

The hotel offers business services with four meeting rooms accommodating up to 400 attendees, a 24-hour reception for guest convenience, and proximity to attractions such as Cancun Convention Center and Coco Bongo. Nearby landmarks include Plaza Caracol and Playa Forum.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Family Studio Sea View
2 persons
40 m² 
1 King-size bed and 1 Sofa bed
Sea view
Shower
Balcony
Deal of the
2 persons
32 m² 
1 King-size bed
Shower
Air conditioning
Standard Room Two Double Beds
2 persons
32 m² 
2 Double beds
Shower
Air conditioning
Deluxe King Room
2 persons
32 m² 
1 King-size bed
Shower
Balcony
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Price and Room Availability

Check availability and prices for your dates now!

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Free Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Luggage storage
  • Lift
  • ATM/Cash machine
  • Hairdresser
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers

Sports & Fitness

  • Fitness centre
  • Diving
  • Snorkelling
  • Golf course
  • Yoga class
  • Aerobics
  • Fishing

Services

  • Valet parking
  • Room service
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Shops/Commercial services
  • Welcome drink
  • Happy hour

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Picnic area/ Tables
  • Dinner
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Board games
  • Children's menu
  • Children's pool
  • Children's play area
  • Kids club

Spa & Leisure

  • Infinity pool
  • Plunge pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Aqua park
  • Live entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Jacuzzi
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Body wraps
  • Massage
  • Shallow end
  • Make up services

Room features

  • Free Wi-Fi in rooms
  • Air conditioning
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Mirror
  • Ironing facilities

Bathroom

  • Free toiletries
  • Bathroom telephone

Media

  • Flat-screen TV
  • Direct dial telephone
  • AM/FM alarm clock
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Dining Onsite

At Krystal Cancun, an enticing world of dining awaits, featuring authentic Mexican flavors and international delights, all set against the backdrop of Punta Cancun's vibrant atmosphere. With diverse venues that cater to family gatherings, romantic evenings, or lively get-togethers, there's something to satisfy every palate.
Krystal Cancun Restaurant photo
Krystal Cancun Restaurant photo
Krystal Cancun Restaurant photo

Hacienda el Mortero

Traditional Mexican
Ambiance
Charming hacienda-style, evoking the essence of Old Mexico
Key Offerings
Savor gourmet Mexican fare paired with the lively sounds of Mariachi, creating a festive dining experience
Reservation
Recommended
Tuesday to Saturday 6:00 AM - 11:00 PM; Sunday 9:00 AM - 2:00 PM

Aquamarina

International
Ambiance
Family-friendly setting, perfect for casual gatherings
Key Offerings
A varied menu for breakfast, lunch, and dinner, accommodating all ages with delightful dishes and refreshing drinks
Reservation
No
Monday to Sunday 6:00 AM - 11:00 PM

Las Velas

International
Ambiance
Inviting family-centered, poolside venue
Key Offerings
Offering a swim-up bar and a covered area, perfect for enjoying casual bites and beverages by the water
Reservation
No
Monday to Sunday 8:00 AM - 11:00 PM

Mediterraneo

Mediterranean
Ambiance
Romantic and intimate setting ideal for special evenings
Key Offerings
Experience exquisite Italian specialties, perfect for an elegant dinner amidst a serene atmosphere
Reservation
Recommended
Monday, Wednesday, Friday to Sunday 6:00 PM - 11:00 PM

Location

Paseo Kukulcan Km 9 Lotes 9 Y 9 A, Cancun, Mexico, 77500
Map view
Paseo Kukulcan Km 9 Lotes 9 Y 9 A, Cancun, Mexico, 77500
Nearby
Night club
Coco Bongo
230 m
Night club
Palazzo
20 m
Night club
The City Nightclub
540 m
Beach
Playa Forum
430 m
Beach
Mandala Beach Club
300 m
Night club
Mandala Nightclub
300 m
Paseo Kukulcan km. 9.5 Zona Hotelera
Forum By The Sea
380 m
Night club
Daddy'O
350 m
Amusement Park
Delphinus Dreams
320 m
Punta Nizuc - Cancún 210
Playa Lagarto
430 m
Gallery
Galeria Balance Cancun
530 m
Restaurants
Hacienda El Mortero
210 m
Blvd Kukulkal Km. 9.5
Vips
170 m
Blvd Kukulkan Km. 9 Zona Hotelera
Wings Army
180 m
Boulevard Kukulkan Km 9
El Mortero Restaurant
210 m
Paseo Kukulcan Krystal Cancun
Monkey Business
230 m
Boulevard Kukulcan Km 9
Hard Rock Cafe
410 m
Blvd. Kukulcan Km. 9.5 Zona Hotelera
Abolengo Cancun
230 m
Boulevard Kukulkan
Hooters Party Center
210 m
Boulevard Kukulcan KM 9 Lote 2 Zona Hotelera
Calypso"s Mexican Restaurant
350 m
Avenida Kukulkan Km 8.5 Next to Cancun Center
Explore Cancun
Explore Cancun's Vibrant Surroundings
Top Attractions
Activities
Dining
Entertainment
Coco Bongo
Coco Bongo
3 minutes' walk
A popular entertainment venue known for its spectacular shows and nightlife experience, perfect for an exciting night out.
Playa Forum
Playa Forum
6 minutes' walk
A lively beach known for its bustling atmosphere, water sports, and beach clubs, ideal for sunbathing or a fun day in the surf.
Museo de Arte Popular Mexicano
Museo de Arte Popular Mexicano
5 minutes' drive
An engaging museum showcasing traditional Mexican arts and crafts, offering a cultural insight into the nation's creative heritage.
Water Park at The Grand
Water Park at The Grand
5 minutes' drive
A thrilling water park featuring various slides and attractions, suitable for families looking for a splash-filled day of fun.
Snorkeling Tours
5 minutes' drive
Thrilling snorkeling tours available at nearby reefs, offering a chance to see vibrant marine life with rental services provided.
Yoga Classes
5 minutes' drive
Relaxing yoga sessions at local studios, focusing on wellness and mindfulness, great for guests looking to unwind and recharge.
Hacienda El Mortero
Hacienda El Mortero
3 minutes' walk
A vibrant Mexican restaurant with a festive atmosphere, offering traditional dishes and signature margaritas - reservations recommended.
Wings Army
Wings Army
3 minutes' walk
A casual eatery specializing in flavorful wings and sports, catering to a relaxed dining experience for both families and friends.
Monkey Business
Monkey Business
3 minutes' walk
A fun, laid-back bar and grill with a diverse menu and lively ambiance, perfect for enjoying drinks and casual bites after the beach.
The City Nightclub
The City Nightclub
7 minutes' walk
A high-energy nightclub known for its electrifying music and vibrant atmosphere, hosting top DJs and events for an unforgettable night.
Mandala Beach Club
Mandala Beach Club
4 minutes' walk
A beach club offering live music, delicious cocktails, and a fantastic beachfront setting, perfect for all-ages entertainment.

Getting around
City Centre
Cancun17 min  ·  10.9 km
Airports
Cancun (CUN)36 min  ·  23.7 km
Isla Mujeres (ISJ)40 min  ·  26.2 km

Reviews and Ratings

Reviews from guests about their experience.
Guest reviews
5.0/10
based on 1 review
4/5 based on 9134 reviews
7.6
7.6/10 based on 2919 reviews
#70 of 272 hotels in Cancun based on Tripadvisor
Ed
United States, January  2025
5.0/10

My stay at this hotel was quite disappointing. The service was slow and unhelpful, and the overall cleanliness left much to be desired. On the brighter side, the beach area was beautiful and as close as it gets. However, I certainly wouldn't recommend staying here.

Rooms
5.0
The rooms were dirty, and the shower was clogged, which was very unpleasant.
Service
5.0
The service at the front desk was rude and unhelpful, taking a long time to address issues.
Location
8.0
The hotel is set right on a lovely beach, which was one of the few highlights of the stay.
Dining
5.0
The food was not great, and we encountered issues with order accuracy and service.
Facilities
5.0
The facilities were lacking, with broken elevators and poor maintenance.
Access exclusive early booking discounts.
Choose your spa escape today!
Check Rates
Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
is available in for free.
Breakfast
You can start your day with a full breakfast, which costs US$20 per person per day. 
Pets
Pets are not allowed.
Year renovated:
2012
Number of floors:
8
Number of rooms:
502
FAQs
About Krystal Cancun
What is the approximate distance from Krystal Cancun to Cancún International Airport?
Krystal Cancun is located 22 km from Cancún International Airport.
What nearby attractions can guests visit from Krystal Cancun?
Nearby attractions include Playa Forum beach (0.5 km), Coco Bongo entertainment venue (0.5 km), and La Isla Shopping Mall (4 km).
What are some features of the rooms at Krystal Cancun?
Rooms include air conditioning, a flat-screen TV, a seating area, a safe, and a private bathroom with free toiletries.
What dining options are available at Krystal Cancun?
The hotel features four on-site restaurants, including Aquamarina and Las Velas, serving international and Mediterranean dishes.
What recreational activities can guests enjoy at Krystal Cancun?
Guests can partake in snorkeling, sailing, fishing, and enjoy access to multiple swimming pools and a kids' club.
What are the check-in and check-out times at Krystal Cancun?
Check-in at Krystal Cancun is at 15:00 and check-out is by 12:00.
Is parking available at Krystal Cancun?
Free private parking is available on-site without prior reservation at Krystal Cancun.
What languages do the staff at Krystal Cancun speak?
The staff at Krystal Cancun speaks English and Spanish.
Is breakfast included in the stay at Krystal Cancun?
Breakfast is available for an additional charge of 20 USD.
What are the pool facilities available at Krystal Cancun?
Krystal Cancun features multiple outdoor pools, including an infinity pool and a children's pool.

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