Krystal Cancun | Cancun ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

Blvd. Kukulcan Km 9 Lotes 9 Y 9A Zona Ho, Cancun, Mexico, 77500

“The fine beach right outside was my favorite part!”view full review

Krystal Cancun, a 4-star Cancun hotel with a rating of 7.6/10 on Booking.com, is situated in the prime area of Punta Cancún, known for its vibrant nightlife, shopping centers, and stunning turquoise beaches. The hotel features family-friendly amenities, multiple dining options, and leisure activities tailored for guests of all ages.

Rooms & Amenities

Accommodations at Krystal Cancun include 502 rooms with various options such as Deluxe Ocean View rooms featuring a king-size bed and panoramic views of the Caribbean. Amenities like Wi-Fi, air conditioning, flat-screen TVs, minibars, and spacious bathrooms are standard.

Dining Options

Dining options include four onsite restaurants serving Mexican cuisine, such as the renowned Hacienda El Mortero, along with international dishes at Aquamarina Restaurant. The hotel also features various bars offering a selection of cocktails and spirits.

Leisure & Activities

Leisure facilities at Krystal Cancun include a panoramic pool with a swim-up bar, a children's splash pool, and the supervised Kamp Krystal(R) for kids. Guests can also enjoy activities such as snorkeling, sailing, and fishing.

Business Services & Location

The hotel offers business services with four meeting rooms accommodating up to 400 attendees, a 24-hour reception for guest convenience, and proximity to attractions such as Cancun Convention Center and Coco Bongo. Nearby landmarks include Plaza Caracol and Playa Forum.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Family Studio Sea View

2 persons

40 m²

1 King-size bed and 1 Sofa bed

Shower

Balcony

room details

Deal of the

2 persons

32 m²

1 King-size bed

Shower

Air conditioning

room details

Standard Room Two Double Beds

2 persons

32 m²

2 Double beds

Shower

Air conditioning

room details

Deluxe King Room

2 persons

32 m²

1 King-size bed

Shower

Balcony

room details

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Price and Room Availability

Check availability and prices for your dates now!

Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Cancun 10.9 km

Airports

Cancun (CUN) 23.7 km

Isla Mujeres (ISJ) 26.2 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Breakfast Experience

“Every morning at Las Velas Restaurant was a delight! Wilbert expertly prepared our eggs to perfection. Seydi, our server, was incredibly attentive and remembered our drink preferences each day. The atmosphere was cute, and the food quality kept our spirits high throughout our stay.” view full review

Very nice Fitness Classes

“I had a fantastic time participating in the fitness classes led by Joel and Fredy. Their energy and enthusiasm were contagious, making workouts enjoyable and motivating. It was a wonderful way to start the day, and I appreciated having such engaging instructors available.” view full review

Comfortable and Spacious Rooms

“Our room was generously sized and always kept clean by the housekeeping team. I appreciated the daily attention to detail, which made us feel well-cared for. It was a great retreat after a day of enjoying the beach and other activities.” view full review

Relaxing Beach and Pool Areas

“The beach and pool areas were simply lovely. During our time lounging, servers like Norma and Linda ensured we were never without food or drinks. The relaxing environment made for enjoyable afternoons soaking up the sun. It was the perfect way to unwind during our vacation.” view full review

General

No smoking on site
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Lift
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness centre
Diving
Snorkelling
Golf course
Yoga class
Aerobics
Fishing

Services

Valet parking
Room service
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Picnic area/ Tables
Dinner
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Board games
Children's menu
Children's pool
Children's play area
Kids club

Spa & Leisure

Infinity pool
Plunge pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Live entertainment
Sun terrace
Garden area
Spa & wellness centre
Solarium
Sauna
Outdoor Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Body wraps
Massage
Shallow end
Make up services

Room features

Free Wi-Fi in rooms
Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries
Bathroom telephone

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Location

Blvd. Kukulcan Km 9 Lotes 9 Y 9A Zona Ho, Cancun, Mexico, 77500

Map view

Blvd. Kukulcan Km 9 Lotes 9 Y 9A Zona Ho, Cancun, Mexico, 77500

City landmarks

Landmark

Cancun Convention Center

810 m

Beach

Chac Mool Beach

1.4 km

Landmark

Arrecife Chitales

820 m

Landmark

Museo de Arte Popular Mexicano

2.2 km

Landmark

Water Park at The Grand

1.6 km

Landmark

Parque Ventura Cancun

2.2 km

Landmark

Yamil Lu'um Archeological Site

3.1 km

Landmark

Scorpion's Temple ruins

3.1 km

Beach

Playa Tortugas

2.6 km

Aquarium

Interactive Aquarium

3.4 km

Museum

Cancun Wax Museum

3.3 km

Landmark

Sail Away Cancun

2.6 km

Landmark

Bungee in Cancun

2.6 km

Landmark

Playa Tortuga Ferry Terminal

2.6 km

Harbour

Aquatours Cancun

2.7 km

Landmark

Avenida Kukulkan

4.1 km

Park

arte Garden

3.3 km

Mall

La Madonna

3.4 km

Beach

Playa Marlin

3.9 km

Nearby

Night club

Coco Bongo

230 m

Night club

Palazzo

20 m

Night club

The City Nightclub

540 m

Beach

Playa Forum

430 m

Beach

Mandala Beach Club

300 m

Night club

Mandala Nightclub

300 m

Paseo Kukulcan km. 9.5 Zona Hotelera

Forum By The Sea

380 m

Night club

Daddy'O

350 m

Amusement Park

Delphinus Dreams

320 m

Punta Nizuc - Cancún 210

Playa Lagarto

430 m

Gallery

Galeria Balance Cancun

530 m

Restaurants

Hacienda El Mortero

210 m

Blvd Kukulkal Km. 9.5

Vips

170 m

Blvd Kukulkan Km. 9 Zona Hotelera

Wings Army

180 m

Boulevard Kukulkan Km 9

El Mortero Restaurant

210 m

Paseo Kukulcan Krystal Cancun

Monkey Business

230 m

Boulevard Kukulcan Km 9

Hard Rock Cafe

410 m

Blvd. Kukulcan Km. 9.5 Zona Hotelera

Abolengo Cancun

230 m

Boulevard Kukulkan

Hooters Party Center

210 m

Boulevard Kukulcan KM 9 Lote 2 Zona Hotelera

Calypso"s Mexican Restaurant

350 m

Avenida Kukulkan Km 8.5 Next to Cancun Center

Reviews and Ratings

Reviews from guests about their experience.

4/5 based on 9134 reviews

#70 of 272 hotels in Cancun based on Tripadvisor

United States, January 2025

5.0/10

My stay at this hotel was quite disappointing. The service was slow and unhelpful, and the overall cleanliness left much to be desired. On the brighter side, the beach area was beautiful and as close as it gets. However, I certainly wouldn't recommend staying here.

Rooms

5.0

The rooms were dirty, and the shower was clogged, which was very unpleasant.

Service

5.0

The service at the front desk was rude and unhelpful, taking a long time to address issues.

Location

8.0

The hotel is set right on a lovely beach, which was one of the few highlights of the stay.

Dining

5.0

The food was not great, and we encountered issues with order accuracy and service.